Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

We are focused on providing the best customer experience everyday through a differentiated set of products and services. With our mix of assets like rewards, benefits, members only perks, we are re-imagining how commerce and experiences converge in a more modern, digital and connected world.

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization. EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

Enterprise Data Sharing Solutions (EDSS) is part of the Enterprise Data Governance, Digital & Data Platforms (EDGP) organization, which sits within Enterprise Digital and Data Solutions (EDDS). EDSS improves Amex data privacy & data sharing through the implementation of modern data sharing capabilities and strategies that enable faster speed to market while enhancing safe sharing connections. To support the roll-out of our evolving digital capabilities, we are embarking on an exciting and transformational journey to define and govern our Web ecosystem at American Express.

The Senior Manager, Product Management – Data Privacy will focus on delivering the capabilities to enable and evidence AXP’s compliance with the processing of personal data in accordance with global privacy regulations. Specifically, this role will be responsible for delivering the core tooling and strategy that enables comprehensive and accurate Records of Processing, as well as the automated discovery of personal data for Data Subject Access Requests. You will be part of a team that shapes the long-term strategy for this space, while also focusing on the efficient delivery of a near-term roadmap through partnership with lines of business, product teams, and second line partners.

How will you make an impact in this role?

• Lead delivery of the initial launch of a new Records of Processing (ROPA) tool at American Express, while shaping the long term strategy for comprehensive and accurate automation going forward.

• Partner with cross-functional teams to design a product roadmap to meet regulatory requirements. Communicate this roadmap with key stakeholder to gain buy-in.

• Partner with engineering and business unit teams to identify requirements for the new ROPA tool and enable onboarding and integration of the tool with existing data sources and related bank systems.

• Collaborate with cross functional teams to identify where opportunities for automation exist within current DSAR processes and promote practical solutions to encourage efficiency.

• Lead walkthrough meetings to identify current state processes and data flows and design point of next roadmaps.

• Summarize complex challenges into digestible decision papers for senior management with clear recommendations.

• Collaborate with Enterprise Data Governance team to identify synergies and align roadmaps to core data governance processes

• Work with business units and second line to align product roadmaps to uplifted completion processes for ROPAs and DSARs

Minimum Qualifications:

• Significant years of demonstrated excellence in leading teams delivering technology-driven business solutions across the enterprise

• Highly organized and self-motivated individual who can combine problem-resolution, insights-driven prioritization, and ability to influence to achieve critical business goals

• Rigorous attention to detail, with demonstrated proficiency in creating transparent, well-communicated, and scalable processes, while leading the implementation of those processes across a matrixed environment

• Confidence in decision-making in complex & ambiguous situations; comfortable troubleshooting and aligning conflicting interests

• Ability to understand and communicate complex technical concepts & processes to a wide variety of audiences

Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• Support for financial-well-being and retirement

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• Generous paid parental leave policies (depending on your location)

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job: Product

Primary Location: United Kingdom-London-London

Schedule Full-time

Req ID: 24002868